Car & Van Hire - Kraków Unity Tower

For each additional authorised driver, a charge of EUR 5.20 per day excluding VAT will apply. Full rental conditions apply to all additional drivers

The minimum age requirement for all vehicles is 21 except for the Luxury Elite SUV and the Special Coupe. A young driver fee of 10.00 EUR per day applies for all renters between the age of 21 and 24. Renters aged between 21 and 24 must also have held their driving license for a minimum of 1 year to rent Mini, Economy and Compact vehicles and a minimum of 2 years to rent Intermediate, Standard, Fullsize and Premium vehicles.

To rent the Luxury Elite SUV or Special Coupe all renters must be over the age of 25 and have held their driving license for a minimum of 2 years.
 

Vehicles can be driven into all countries except Albania, Belarus, Bosnia and Herzegovina, Montenegro, Macedonia, Kosovo, Moldova, Russia, Serbia, Turkey and Ukraine. A cross-border fee of 123.00 EUR per rental applies for rentals 30 days or less. For rentals over 30 days, a cross-border fee of 61.50 EUR per month applies. In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and require authorization. Unauthorized cross-border travel will result in a breach of contract and incur a penalty charge of 500.00 EUR. In the case of travel by the customer to any of the above prohibited countries, the customer shall be charged a contractual penalty of 2500 EUR.

Collision Damage Waiver/Theft Protection (CDW/TP) reduces the liability of the renter in the event of damage to the bodywork, theft or attempted theft of the vehicle. If CDW/TP is not included in the reservation, the renter has liability for up to the full market value of the vehicle. CDW/TP is available for purchase if not included in the booking.

If included in the reservation, the excess amounts range between 600 EUR and 3500 EUR depending on the car class. Excess will be charged every time that a vehicle is damaged.

Before purchasing CDW/TP, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If CDW/TP is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. You must comply with all the rental terms and conditions to receive the benefits of CDW/TP. CDW/TP is not insurance.

If you wish to discuss or dispute any matters concerning damage to your rental vehicle, then please contact the Rental Company using the contact information below:
EMail: customerservice@enterprisecar.pl
Phone: +48 665 301 393

All rentals where the vehicle is not returned to the same location as pick-up will be subject to a one-way fee. Domestic and international one-way rentals are permitted to selected locations and must be pre-booked or authorised at the time of pick-up. The one-way fee varies based on car category, location and pick up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category.

Collision Damage Waiver/Super Collision Damage Waiver/Theft Protection Plus is a package of insurance products for customers who do not have basic Collision Damage Waiver and Theft Protection (CDWTP) included in their rates and exempts the customer from financial liability in cases of theft of and/or damage to the hire vehicle. This coverage excludes fire damage cover but includes cover for damages to windshields, tyres and/or rims, mirrors, undercarriage (including exhaust silencer and oil sump), interior (including boot), registration plates, wipers and car aerial.

All vehicles are supplied with a full tank of fuel. As a customer, you have a choice as to how you pay for fuel:

Option 1 – Pre-pay fuel
This option allows the renter to pay for the tank of fuel at the time of rental and return the tank empty. No refunds will be issued for unused fuel.

Option 2 – We refill
This option allows the renter to pay Enterprise at the end of the rental for the fuel used but not replaced. The refuelling charge is 3.00 EUR per litre (excl. VAT).

Option 3 – You refill
This option allows the renter to return the vehicle with a full tank to avoid extra fuel charges.

All major credit cards, issued by either American Express, Mastercard, Visa and Diners Club are accepted. All cards must be presented in physical form, in the renter's name and be valid for at least 1 month from the date of rental return. Digital cards (Apple Pay/Google Pay etc.), prepaid cards, cash and debit cards are not accepted as methods of payment. A security deposit plus the estimated cost of the rental will be taken at the time of rental. For the car categories Mini to Standard a deposit of 500.00 EUR is required. Passenger and Commercial Vans, Luxury SUVs, Fullsize and Premium vehicles require a deposit of 950.00 EUR. The Luxury Elite vehicles and the Special Coupe require a deposit of 3500.00 EUR.
 

Roadside assistance is available 24/7. All relevant contact information, including the telephone number for our roadside provider and insurance company, will be provided at time of rental pick-up.

In the event of an accident, vehicle damage, a tow truck will be dispatched by the insurance company. If the renter is unable to continue their journey with the original vehicle, a replacement vehicle will be provided.

Roadside assistance is free of charge in cases of accidents or vehicle damage. However, if the issue arises due to customer negligence, a breach of the rental agreement, or lost/damaged keys, the renter will be responsible for all associated costs.

If car documents are lost, a fee of EUR 150 (incl. VAT) will be charged to cover reissuance. In cases where the vehicle keys are lost, the renter will be responsible for the full replacement cost of the keys, as well as compensation for lost rental income for each day the vehicle is out of service due to the incident.

All drivers must present a fully valid and unexpired driving licence. All drivers must have held their licence for at least 1 year. All hirers must provide a physical form of valid photo ID such as a passport or government-issued photo ID. A valid credit card in the hirer's name must be presented upon collection of the vehicle. If the driving licence is from North America, the Caribbean, Latin America, Australia, Asia, Africa or the Middle East, an International Driving Permit is also required. Hirers with licences from countries that are not part of the International Driving Permit Agreement should carry a certified translation, which must be authorised by a public notary.

Supplementary liability protection – Third-party liability is included in the rate and provides cover up to 5,210,000 EUR for bodily injury and/or death to third parties, and up to 1,050,000 EUR for damage to third-party property.