Car & Van Hire - Waterford

Additional drivers must meet all renter requirements. Additional drivers can be added to the rental agreement if they visit any rental location and present their driving licence. A daily surcharge of 11.90 EUR will apply at airport locations and 9.99 EUR at all other locations.

The minimum age to rent is 25 years old.

Drivers that have held a full driving licence for a minimum of 8 years may hire the following vehicles:
- Mini, Economy, Compact, Intermediate, Standard Cars
- Compact SUVs

Drivers that have held a full driving licence for a minimum of 11 years may also hire the following vehicles:
- Intermediate, Standard SUVs
-7 Seater People Carriers
- All vans except Luton Vans with a tail lift

Only drivers that have held a full driving licence for a minimum of 13 years may hire the following vehicles:
- Compact Elite, Premium and Luxury Vehicles.
- Full Size and Premium SUV's
- 9-Seater People Carriers
- Luton Vans with a tail lift

Vehicles can be driven in Northern Ireland and the UK mainland. Travel to mainland Europe is not permitted.

An additional charge of 170.25 EUR will be charged for travel to the UK mainland. The charge is 202.60 EUR at all airport locations. Payment must be made via credit card only. Travel to Northern Ireland is free of charge.

Customers must always inform the hire branch of their intention to travel to the UK mainland with the vehicle as they will require authorisation.

Damage Waiver (DW) reduces the liability of the renter in the event of damage or theft of the vehicle. If DW is not included in the reservation, the renter has full liability for the vehicle. DW is available for purchase and reduces the applicable excess. If included in the reservation, the excess amount for each incident of damage is 2000 EUR for manual Mini and Economy cars. For all other cars and vans, an excess of 2700 EUR applies. For premium and luxury vehicles an excess of 3000 EUR applies. Before purchasing DW it is advised to determine, if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If DW is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. DW is not insurance.

Renters wishing to discuss or dispute any matters concerning damage to the rental vehicle may contact our damage recovery department. Please email damageclaim@em.com or call 00 353 1 800 812 781.

All hires where the vehicle is not returned to the same location as it is collected from (whether scheduled or unscheduled) will be subject to a one-way fee. The one-way fee varies based on car category, location and pick-up date. If you have reserved a one-way hire, this fee is listed in the reservation details and/or the summary. If unscheduled, this fee will be listed on your hire invoice.

Excess Protection (EP) is an optional coverage available either:

(i) Where you have also purchased DW from us, in which case, your responsibility for any loss caused by damage to, theft or loss of the Vehicle is further reduced to the excess amount indicated on the Summary, or

(ii) If you purchase EP, but not DW, you remain liable for all losses above the amount indicated on the Summary up to the full market value of the Vehicle, every time the Vehicle is damaged or stolen or lost.

Excess Protection reduces the liability on the vehicle to the following; 100 EUR for economy and mini vehicles, 500 EUR for premium, luxury vehicles and Luton vans, and 250 EUR for all other vehicles.

You may wish to check if your personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If you decline Excess Protection then you are required to pay any applicable Damage Waiver excess and seek compensation from your carrier. Excess Protection is not insurance.

If the renter does not choose to purchase an optional fuel product at the start of the rental period and does not return the vehicle with the same level of fuel as at the start of the rental period (as indicated on the Rental Agreement) the renter will be required to pay a refuelling service fee calculated as the difference between the fuel level recorded on the Rental Agreement and that recorded upon the return of the vehicle multiplied by the fuel price displayed at the branch, plus a refuelling charge of 15 EUR. Unused or excess fuel will not be refunded.

Where the vehicle is an electric vehicle and is returned with less charge than was provided at the start of the Rental Period (such level as indicated on the Rental Agreement Summary), a re-charging fee calculated as the kWhs needed to charge the vehicle to make up the difference between the charge level recorded on the Rental Agreement Summary and that recorded upon the return of the Vehicle multiplied by the kWh price displayed on the Rental Agreement Summary plus, an additional charge as indicated on the Rental Agreement Summary. No unused or excess charge will be refunded.

Mileage- all vehicles include unlimited mileage

If the customer is further than 20 miles from the rental branch delivery and collection of the vehicle is available at a cost of 50 EUR.   A free pick up service is only available if the customer is less than 20 miles from the rental branch. The rental branch will be in contact to discuss these options further.  Debit card payments are not accepted when renter is availing of the vehicle delivery service. 

All major credit cards (issued by either Visa, Mastercard or American Express) are accepted. All cards presented must be in the renter’s name. A security deposit plus the estimated cost of the rental will be taken at the time of rental. All vehicles require a deposit of €250. Cash, cheques, prepaid cards, Diners Club and Discover Card are not accepted. Renters who wish to use a debit card (issued by either Visa or Mastercard) must have residence in Ireland, hold an Irish driving licence and provide proof of employment with a pay slip and a proof of address that must be less than 90 days old.

Roadside Assistance Protection (RAP) is an optional product to waive the renter's responsibility for the following: tyre (including the rim) repair or replacement (unless part of a larger repair to the vehicle), replacement key costs, glass repair or glass replacement costs (except when part of a larger repair) and all recovery and call out charges imposed by our chosen roadside assistance providers as a result of a fault occurring to the vehicle due to the renter's error. RAP is not an insurance product; some damages will be excluded and the renter's conduct during the hire period may affect the protection available under RAP (see Exclusions section).

Before purchasing RAP, you may wish to check if your personal coverage is adequate. If you decline RAP, you will be required to pay any applicable charges and if possible, seek compensation from your carrier. 

All drivers must present a fully valid and unexpired driving licence (digital licences are not accepted).
Unless the driving licence has been issued by the UK or a Member State of the European Union (in standard format):
•If the licence is in a language other than that of the country in which you are hiring, and the alphabet used is an extended Latin-based alphabet, an International Driving Permit is recommended, but not required, for translation purposes, in addition to the home country licence.
•If the home country licence is in a language other than that of the country in which you are hiring, and the alphabet used is not an extended Latin-based alphabet (i.e. the alphabet used is Cyrillic, Japanese, Arabic etc.), an International Driving Permit is required.
•If an International Driving Permit is required and cannot be obtained in the home country, another professional, type-written translation may be substituted.  In either case, the home country licence must also be presented.
•Customers may not hire a vehicle solely with the International Driving Permit.  The International Driving Permit is an official translation of the individual's home country licence and is not considered a licence, nor is it considered valid identification.

All renters must provide a valid photo ID such as a driving licence, passport or ID card. Visitors to Ireland must also provide proof of return travel and accommodation information while in Ireland.

Please note that we reserve the right to request additional ID or conduct further identification checks if needed, which may include an identity check with an external organisation.

If Third Party Liability is included in your reservation, you and additional authorised drivers will be provided cover by our motor fleet insurance policy  (subject to all terms, conditions, limitations, exceptions and exclusions of such policy) that meets or exceeds the minimum required third party liability insurance against death, personal injury and damage to property. Third Party Liability is subject to compliance with all terms, conditions, limitations, exceptions and exclusions, under rental entities insurance policy.