Car & Van Hire - Madrid Móstoles

The price per additional driver is 15.00 EUR per day, with a 10-day maximum at 150.00 EUR.

The minimum age to rent is 21 years old.

All drivers under the age of 25 will be subject to an additional daily charge of 23.00 EUR (capped at 10 days).

Drivers aged 21 to 24 may hire from the following vehicle categories:

- Mini, Economy, Compact, Intermediate and Standard Cars, and SUVs
- Standard People Carriers
- Compact and Intermediate Cargo Vans

Drivers must be 25 years or older to hire any vehicle category not listed above.

We authorise the use of the vehicle only in mainland Spain or the Spanish island on which you hired the vehicle. If we give you written permission, you may be authorised to use the vehicle to travel to the Spanish islands, between Spanish islands, and to Ceuta and Melilla. If we give you written permission and you pay a fee, you may be authorised to use the vehicle in the following countries: Austria, Germany, Belgium, France, the Netherlands, Italy, Luxembourg, Monaco, Switzerland, Portugal, Andorra and Gibraltar. Any movement of the vehicle outside of authorised countries will be in breach of the rental agreement.

In all cases, customers must inform the hire branch of their intention to leave the country with the vehicle and request authorisation. Any movement of the vehicle outside of pre-authorised countries will be in breach of the rental agreement, and liability will be construed accordingly.

If you purchase Damage Waiver from us (or if DW is included in your rate), your liability to us as a result of damage to, loss and/or theft of the vehicle will be reduced to an excess amount for each incident. Damage Waiver is not an insurance product. Some damages will be excluded and your conduct during the rental may affect the protection available under Damage Waiver (see Exclusions section).  The excess amount for each incident of damage is as shown on the Rental Agreement or, if no amount is otherwise indicated, the excess amount that applies to your DW coverage is, depending on the type of vehicle;
 
1500.00 EUR for Mini and Economy vehicles.
1700.00 EUR for Compact Cars and SUVs, Intermediate Cars and Intermediate MPVs
1900.00 EUR for Compact Elite, Compact Convertible, Intermediate SUVs, Standard Cars, SUVs and Standard MPVs.
2500.00 EUR for Premium, Luxury, 4x4 Vehicles, Full Size SUVs, Large and Full Size MPVs
 
Cargo Vans the following excesses apply;
1500.00 EUR for Compact and 2000.00 EUR for all other Vans.
 
Purchasing Damage Waiver on its own will only reduce your liability, if you need to reduce your excess to zero you must also purchase Excess Protection.

Before purchasing DW, you may wish to check if your personal coverage is adequate to cover your liability as a result of damage, theft, and/or loss of the vehicle (including loss of revenue, administration fees, diminishment of value and any towing, storage or impound fees). If you decline Damage Waiver, you will be required to pay these charges and, where applicable, seek compensation from your carrier.  

A copy of our complaint process and the official complaint form is available free of charge upon request at any Enterprise hire branch and/or at Enterprise's registered office, as listed in the rental agreement.

Renters wishing to discuss or dispute any matters concerning damage to the hire vehicle may contact our damage recovery department. Please email es.dru@ehi.com or call 00 34 917821011.

All hires where the vehicle is not returned to the same location as it is collected from (whether scheduled or unscheduled) will be subject to a one-way fee. The one-way fee varies based on car category, location and pick-up date. If you have reserved a one-way hire, this fee is listed in the reservation details and/or the summary. If unscheduled, this fee will be listed on your hire invoice.

If you purchase Excess Protection (EP) and have also purchased Damage Waiver, any applicable Damage Waiver excess will be reduced to zero on all vehicles. If you purchase EP but not DW, you will remain liable for all losses as a result of loss, theft or damage to the vehicle above the amount indicated in the Rental Agreement, up to the full market value of the vehicle. If you decline EP but have purchased DW (or DW is included in your rate), you will be required to pay any applicable DW excess. Some damages will be excluded and your conduct during the hire may affect the protection available under EP (see Exclusions section).

Excess Protection in not an insurance product and before purchasing it, you may wish to check if your personal coverage is adequate to cover damages and losses, including but not limited to damage, theft, loss of revenue, administration fees, diminishment of value and any towing, storage or impound fees. If you decline EP but have purchased DW (or DW is included in your rate), you will be required to pay any applicable DW excess and seek compensation from your carrier.

If the renter does not choose to purchase an optional fuel product at the start of the rental period and does not return the vehicle with the same level of fuel as at the start of the rental period (as indicated on the Rental Agreement) the renter will be required to pay a refuelling service fee calculated as the difference between the fuel level recorded on the Rental Agreement and that recorded upon the return of the vehicle multiplied by the fuel price displayed at the branch, plus a refuelling charge of 21.00 EUR. Unused or excess fuel will not be refunded.

Where the vehicle is an electric vehicle and is returned with less charge than was provided at the start of the Rental Period (such level as indicated on the Rental Agreement Summary), a re-charging fee calculated as the kWhs needed to charge the vehicle to make up the difference between the charge level recorded on the Rental Agreement Summary and that recorded upon the return of the Vehicle multiplied by the kWh price displayed on the Rental Agreement Summary plus, an additional charge as indicated on the Rental Agreement Summary. No unused or excess charge will be refunded. 

Renters may pay by cash or card. All major debit and credit cards (issued by either Visa or Mastercard or American Express) are accepted. All cards must be physically presented and in the renter's name. Checks, prepaid cards, Diner Club, Discover Card, contactless cards (credit or debit) or payment through any other wireless or NFC communications technology will not be accepted.

At the time of pick up, a security deposit will be taken. The security deposit is independent of the estimated or actual cost of the hire and the amount will vary depending on vehicle class and code.

For cars and SUVs of categories Mini, Economy, Compact, Intermediate and Standard, and Compact, Intermediate and Standard Cargo Vans, a minimum deposit of 200 EUR is required.

All other Cargo Vans the minimum deposit is 400 EUR.

For Full Size cars and SUVs and Large Passenger Vans, the deposit is 400 EUR and must be paid via credit card.

For Compact Elite, Premium, Luxury and Convertible vehicles, the deposit is 500 EUR and must be paid via credit card.

Where the hire is paid in cash, the minimum deposit will be 500 EUR and must be paid via debit or credit card.

Please contact the local branch for details.

Roadside Assistance Protection (RAP) is an optional product to waive the renter's responsibility for the following: tyre (excluding the rim) repair or replacement (unless part of a larger repair to the vehicle), replacement key costs, and all recovery and call out charges imposed by our chosen roadside assistance providers as a result of a fault occurring to the vehicle due to the renter's error. RAP is not an insurance product; some damages will be excluded and the renter's conduct during the hire period may affect the protection available under RAP (see the Exclusions section).

Before purchasing RAP, you may wish to check if your personal coverage is adequate. If you decline RAP, you will be required to pay any applicable charges and if possible, seek compensation from your carrier. 

All drivers must present:
(1) Valid driving licence held for a minimum of one (1) year [or two 2 years if hiring in the Canary Islands].
- Digital driving licences will only be accepted if issued by a Member State of the European Union and the hire originates from that Member State.
- Unless the driving licence has been issued by the UK or a Member State of the European Union (in standard format):
•If the licence is in a language other than that of the country in which you are hiring, and the alphabet used is an extended Latin-based alphabet, an International Driving Permit is recommended, but not required, for translation purposes, in addition to the home country licence.
•If the home country licence is in a language other than that of the country in which you are hiring, and the alphabet used is not an extended Latin-based alphabet (i.e. the alphabet used is Cyrillic, Japanese, Arabic etc.), an International Driving Permit is required.
•If an International Driving Permit is required and cannot be obtained in the home country, another professional, type-written translation may be substituted.  In either case, the home country licence must also be presented.
•Customers may not hire a vehicle solely with the International Driving Permit.  The International Driving Permit is an official translation of the individual's home country licence and is not considered a licence, nor is it considered valid identification.
- To avoid the risk of fines, renters are advised to check whether local authorities require foreign drivers to carry an International Driving Permit.

(2) Valid, unexpired passport or identity card.

Additionally, renters visiting Spain from abroad must be able to provide, on request:
(3) Contact details in their home country (i.e. work or home address) and in Spain, as well as travel documents, such as plane or train tickets, boarding passes, hotel reservations or accommodation vouchers etc.

In order to hire a car, SUV or van of the categories Premium, Elite, Luxury or Convertible from airports and train stations, renters must be able to provide (4) additional verified contact information, such as employment details, two phone numbers, proof of residence and, if applicable, travel documents.

Customers whose documents have been issued in two or more different countries must provide additional proof of address or residence (i.e., phone, gas or electricity bill) which must be less than 90 days old.

Please note that we reserve the right to request additional proof of identity and/or to conduct further identification checks if necessary, which may include identity checks with an external organisation.

Third party liability insurance is mandatory and covers the driver and the owner for third party claims against him/her for damage caused by the hire vehicle. Third party insurance is included in the rate. Cover is limited to 135 million euros.