Terms and Conditions
Membership in the Enterprise Plusprogram ("Program") operated by Enterprise is available toindividuals (not businesses, corporations or other entities) who are at leasttwenty-one (21) years old that complete one of the following three enrollmentmethods to enroll as an Enterprise Plus member ( each a 'Member"):
- Over the Web: Visit the Enterprise Rent-A-Car Website (hereinafter an "Enterprise Website"), click the "Join Now" link, read and then accept the Terms and Conditions by clicking the "I Agree" button and complete the "Create Your Account" form.
- Over the Telephone: Contact Loyalty Member Services to enroll over the telephone; and then go to an Enterprise Website to create an online password by clicking the "Create Your Password" link; and then read and accept the Terms and Conditions by clicking the "I Agree" button.
- Go to a Branch:
- Open an account through a branch agent at any Enterprise location in the US, Canada, Puerto Rico, UK, Ireland, Germany or France; and then go to an Enterprise Website to by clicking the "Create Your Password" link; and then read and accept the Terms and Conditions by clicking the "I Agree" button.
- Open an account through the kiosk at an Enterprise location in the US by clicking the "Sign Me Up" button, completing the profile account forms, reading and then accepting the Terms and Conditions by clicking the "I Agree" button.
Members must provide their full nameand date of birth to participate in the Program. Full name is defined as thegiven name (first name), and family or surname (last name). The Member's fullname must be identical to the full name on the Member's driver's license.
Members may not maintain more thanone Enterprise Plus account. Only one individual may be enrolled per EnterprisePlus account. In the event more than one account number is assigned to the sameindividual, the duplicate account may be terminated, and Enterprise PlusPoints, Qualifying Rentals and Qualifying Rental Days (see definitions below),may be transferred to the remaining account (excluding any enrollment or otherbonuses that can only be earned a single time per member as specified inpromotion terms and conditions).
Generally, membership in theProgramme ("Membership") commences on the date the Member completesany of the enrolment methods ("Enrolment Date") and remains in effectuntil the Member terminates enrolment in the Programme (which can be done atany time) unless Enterprise terminates a Membership earlier because of amaterial violation of these terms and conditions, material violation of any carhire contract between the Member and Enterprise, an unpaid balance due morethan ninety (90) days for outstanding car hires, fraudulent activity or anaccount becoming inactive for more than thirty-six (36) months. Termination ofa Membership is effective upon providing notice to the terminated Member usingthe methods described below.
In case of a termination, the pointsearned shall remain valid for the time period governed in Section"Enterprise Plus Points". Points relating to a rental car reservationplaced prior to the effective date of a termination will be added to theMember's account and will expire as governed in Section "Enterprise PlusPoints".
MemberAccount & Activity Information
Members may log in to an EnterpriseWebsite at any time to view and manage their account activity, account balance,and profile information by linking to the "My Account" page.
Members will receive an EnterprisePlus Membership number ("Member Number") upon successful enrollment,which is personal to the Member and may not be used for rentals by anyindividual, corporation or entity other than the Member. The Member Number mustbe applied to all rental activity for it to be tracked toward program benefitsand awards described herein.
Members are not required to providecredit card information to enrol in the Programme, but may do so as aconvenience provided that the name and address for the credit card match theinformation provided by the Member during enrolment. If Members choose tofurnish credit card information to Enterprise, Members: (a) represent that theyare the individual whose name appears on the card or that they are theauthorised user of the card; (b) direct Enterprise to store all suchinformation in accordance with the applicable Enterprise Rent-A-Car PrivacyPolicy; and (c) authorise and instruct Enterprise to charge any car hirecharges incurred by the Member to that credit card. Member credit cardinformation will pre-populate at the time of car hire. For their protection,Members will still need to show their credit card at the counter forvalidation.
By participating in the Program,Members agree to communicate with Enterprise using electronic means. Membersare required to keep the electronic mail address provided to Enterpriseup-to-date. For this purpose, Members can update their electronic mail addresson the "My Account" page on an Enterprise Website. Electroniccommunications may be delivered to the last electronic mail address on filewith Enterprise. All communications in electronic format will be considered tobe "in writing" and to have been received no later than five (5)business days after dissemination. Enterprise reserves the right to providecommunications in paper format, using the Member's most recent address on filewith Enterprise. Members expressly agree that any notice due under the terms ofthe Program, including any notices required by applicable law as a result ofMember providing any debit card information to Enterprise, may be given inemail form to the email address provided by the Member and on file withEnterprise. Without limiting anything contained herein, Member expressly agreesthat it is the Member's sole responsibility to keep his or her email addresscurrent and up-to-date and that Enterprise may reasonably assume that any emailsent by Enterprise to the email address on file will be received by the Member.Regardless of any language contained in any email, consent to receive programand transactional communications electronically will continue to be valid untilthe Member revokes consent by terminating Membership in the Program except thatMembers may choose at any time to opt-in and opt-out of receiving electroniccommunications that contain marketing messages.
QualifyingRentals and Rental Days
"Qualifying Rentals" mustmeet the following conditions:
- "Paid Rentals": An Enterprise brand rental during which the Member has paid time and mileage (base) charges for one or more rental day. A rental with one or more Free Rental Days ("Free Rental Days") will count as a Qualified Rental as long as there is a minimum of one paid rental day.
- A paid rental made with our Drive Alliance Partner National Car Rental in the fifty (50) U.S. States or Canada using an Emerald Club number that has the Member's Enterprise Plus account number listed as the frequent travel program preference on the Emerald Club profile.
- A rental that has a valid Member Number applied to it at time of reservation, regardless of booking channel. The full name on the member profile must match the full name on the primary driver's license on the rental agreement. For Qualifying Rentals that are not associated with a Member Number, Members may request retroactive credit for up to six (6) months from rental return date.
"Qualifying Rental Days"are paid rental days associated with a Qualifying Rental. When points areredeemed for a Free Rental Day (See Section "Enterprise Plus Points",below), it does not count as a Qualifying Rental Day. For example, a four-dayrental consisting of two paid rental days and two Free Rental Days will countas one Qualifying Rental and two Qualifying Rental Days.
Qualifying Rentals and QualifyingRental Days do not include the following types of rentals:
- Insurance replacement rentals; dealer replacement, body shop or fleet replacement rentals.
- Rentals that were included as part of a tour or travel package.
- Pre-paid rentals that were booked through a third party, including (but not limited to) third-party online travel agents (OTAs).
- Discounted rentals by employees of Enterprise Holdings, Inc. and any of its parent company, subsidiaries, and affiliates and their family members or friends who are eligible to receive an employee discount.
Members can attain their membershiptier level based upon the number of Qualifying Rentals within a calendar year.Members can also attain Gold and Platinum membership tier levels based uponQualifying Rental Days within a calendar year. Extra hours or partial daycharges (hourly rates) will not count toward Qualifying Rental Days. Membershiptier levels are determined as follows:
Membership Tier Level
Qualifying Rental Days
Rentals from January 1 through theapplicable Member's Enrollment Date will count toward the Member's QualifyingRentals and Qualifying Rental Days for the calendar year in which a new Memberenrolls, even though a Member Number was not included in the reservation. Uponenrollment, only rentals with an associated Member Number will qualify towardmembership tier levels.
Membership tier levels will beadjusted throughout each calendar year based upon Qualifying Rentals andQualifying Rental Days posted to the Member account with a rental return datewithin that calendar year. As Members qualify for a new membership tier level,Enterprise will send a new membership card and program overview materials tothe Member based on the higher membership tier level. Around February of eachyear, Enterprise will send new membership materials to Members whose qualifyingrental activity in the prior calendar year was insufficient to maintain theirmembership tier level.
Members will have access to special members-onlycheck-in at participating Enterprise Rent-A-Car locations, primarily located atmajor airports.
Upon qualifying for an elitemembership tier level (i.e., Silver, Gold or Platinum tier), a Member will beeligible for the corresponding membership tier level benefits through Februaryof the year following the qualifying calendar year. For example, a Member whoqualifies for Gold on October 1 will receive benefits through February of thefollowing calendar year, plus an additional 12 months, for a total of 17months.
Additional benefits for Silver, Goldand Platinum membership tier levels are as follows:
Enterprise Plus Benefit
Free Car-Class Upgrade Certificates Per Program Year
At the start of each program year (March), or upon achieving a higher membership tier level, Members will be sent certificates for Space-Available One-Car-Class Upgrades (up to a Full-size vehicle) valid on paid rentals at all participating Enterprise Rent-A-Car locations and redeemable at the counter:
Silver: 1 per program year
Gold: 2 per program year
Platinum: 4 per program year
Dedicated Phone Number For Expedited Service
Each elite tier will have access to its own exclusive phone number to provide expedited service.
Members must first activate theirability to earn Enterprise Plus Points ("Activate Points") bycreating a password for their account online.
- Members who enroll through a branch agent or on the phone with Loyalty Member Services, may visit an Enterprise Website, click on "Create password" on the home page, enter their Enterprise Plus member number, driver's license number and choose a password; then click Continue.
- Members who enrol on an Enterprise Website or Kiosk by completing the "Create Your Account" form create a password and activate their account as part of the online enrolment process.
The date of activation is referredto as the Member's "Activation Date".
Upon activation, Members will earnone (1) point for every qualifying U.S. dollar ("USD") spent on aQualifying Rental with a rental return date on or after the Activation Date.For rentals outside the United States, the currency will be converted into USDat the time of rental return, utilizing the Bloomberg Foreign Exchange CrossRates, which can be accessed at http://www.bloomberg.com/markets/currencies/cross-rates/.Qualifying Rentals returned after enrollment and prior to the Member'sActivation Date will not earn Points but will count as Qualifying Rentals goodtoward elite membership tier level.
"Qualifying U.S. DollarsSpent" is defined as time and mileage (base) rate, paid upgrades, andadditional add-ons (such as GPS, ski racks, car racks), less any discounts orcredits; and excludes all taxes and surcharges, vehicle license fees,airport-related fees, insurance costs, fuel purchase option, and refueling.Points will be rounded up to the nearest USD.
Silver, Gold and Platinum memberswill earn additional points on Qualifying Rentals as follows:
- Silver Members: 10% Points Bonus
- Gold Members: 15% Points Bonus
- Platinum Members: 20% Points Bonus
Points will not be earned forQualifying Rentals tied to corporate IDs for corporate accounts that do notallow employees to earn currency associated with reward programs.
When a Member earns one (1) or morepoints for a Qualifying Rental, it will keep their points balance intact forthe next thirty-six (36) months. Thereafter, the points balance will beforfeited.
Members may transfer between 500 and7,500 points, in increments of 500, to another Enterprise Plus Member. Amaximum of one transfer per calendar year from an Enterprise Plus account and amaximum of one transfer per calendar year into an Enterprise Plus account areallowed. To be eligible to receive a points transfer, the recipient Member'saccount must be activated prior to the transfer. Points transferred will assumethe expiration date associated with any points balance in the recipient'sEnterprise Plus account or three (3) months from date of transfer, whichever isgreater. This date may be extended 36 months as long as the Member earns one(1) or more points for a Qualifying Rental prior to the date occurring.
FreeRental Days; Restrictions
Members may only redeem EnterprisePlus Points for Free Days at participating locations in the 50 US States,Canada and Puerto Rico, and participating locations in the European Unionbooked on an Enterprise Website. For a current list of locations in theEuropean Union, please go to www.enterpriseplus.ie.Free Days may not be redeemed for the following types of car hire: (a) one-waycar hire where the pick-up and return location are not the same; (b) insurancereplacement car hire; dealer replacement, body repair shop or fleet replacementcar hire; (c) tour or travel packages; (d) prepaid car hire booked throughinternet sites other than an Enterprise Website; (e) discounted car hire byemployees of Enterprise Holdings, Inc. or its parent company, subsidiaries oraffiliates, or their family members or friends who are eligible to receive anemployee discount.
There may be times when anEnterprise Rent-A-Car location requires a Member to call for availability. Inthese circumstances, Free Days may not be redeemed, since they must be redeemedthrough an Enterprise Website. Free Days may not be redeemed for car hirebooked through Enterprise Reservations, Enterprise branch locations, travelagencies or any other booking channel other than an Enterprise Website.
Points may be redeemed for up toseven (7) Free Rental Days. Points required for each Free Rental Day will varydepending on the combination of the rental pickup location, car class and timeperiod.
Free Day Awards apply to time andmileage (base) rate only. In the EEA and Switzerland, Free Day Awards may applyto inclusive products quoted at time of reservation. Free Days arenon-transferable. Use of Free Days does not exclude members from (i) extrahourly or excess mileage charges; (ii) taxes, assessments, use fees or othergovernmentally imposed, authorised or permitted surcharges or pass-throughs;(iii) licence recoupment fees, airport fees and concession recoupment fees;(iv) service charges and fees; (v) vehicle licence recovery fees; (vi) damagewaiver, the cost of optional insurance products, fuel charges, optionalupgrades, under-age driver's fees, infant seats or other optional items.Payment for each of these items shall be the sole responsibility of the Member.
The value of a Free Rental Day willvary by rental. To calculate the value of the Free Rental Day, Enterprise willdetermine the average daily base rate by taking the largest time periodcalculation as part of the Qualifying Rental and dividing it by the number ofrental days in that time period. For example, for a two-day rental with a dailyrate of $36.00 and an extra hourly charge of $12, the total base rate for therental is ($36.00 X 2) + $12 = $84.00 / 2 days = $42; therefore, $42 will becredited for one Free Rental Day. For a six-day rental, the member will receivea weekly rate. If the weekly base rate is $250, the average daily rate iscalculated as $250 / 6 days = $41.67, which will be credited for one FreeRental Day.
Members may determine how manypoints are required to redeem for each Award by visiting an Enterprise Websiteand clicking on Redeem Points and entering rental pickup and return dates andtimes and pickup location, and then selecting a vehicle.
Points will automatically bededucted from a Member's account upon completion of a redemption request.
At any time prior to rental pickupdate, Members may choose to modify or cancel the redemption rental reservationon an Enterprise Website. For cancellations prior to the rental pickup date,points will automatically be re-deposited into the Member's account. Formodifications, depending on the change, points will be automatically added ordeducted from the Member's account. If a modified redemption rental requiresadditional points, and the Member does not have sufficient points to completethe new reservations (based on points already redeemed for the reservation plusany additional points balance), the Member will have the option to maintain theexisting reservation with no changes, cancel the reservation, or modify thereservation for a rental redemption that is eligible based on the Member'sexisting points balance.
For redemption rentals that were notpicked up prior to the rental pickup date (a "no-show"), points willnot be automatically re-deposited. Instead, if a Member was a no-show for arental, the Member must visit an Enterprise Website, My Account and thenAccount Activity to request a re-deposit for the unused redemption rentalwithin 6 months from the rental pick-up date. Members that fail to request are-deposit within such 6 month period shall forfeit such points and waive anyclaim in connection with such forfeiture.
GeneralProgram Terms and Conditions
The terms and benefits of theProgram will change and evolve over time. Member will be given reasonablenotice of any material changes and, if applicable, will be given a reasonableopportunity to use any accrued benefits and to terminate their membership inthe Program, subject to any applicable laws. The Program is void whereprohibited or restricted by law.
Enterprise Plus,""Enterprise" and all associated trademarks, logos and service marks,along with the contents, structure and features of the Programme, are theexclusive property of EAN Services, LLC, its parent company and affiliates (andvarious third-party partners), and nothing contained in the Programme Terms andConditions or by member's enrolment or participation in the Programme should beconstrued as granting, by implication, estoppel, or otherwise, any licence,interest or right in or to any of the foregoing.
For the purposes of these Terms andConditions, if Member resides in a participating country outside the EEA andSwitzerland, including the United States and Canada, the Enterprise Plus Termsand Conditions are entered into between Member and EAN Services, LLC, 600Corporate Park Drive, St. Louis, Missouri 63105. For Members who reside inparticipating countries in the European Economic Area (EEA) and Switzerland theEnterprise Plus Terms and Conditions are entered into between Members enrollingin Enterprise Plus and EAN Data Services UK Limited, Enterprise House, MelburnePark, Vicarage Road, Surrey, Egham TW20 9JY, which is the data controller forall legal purposes (Both EAN Data Services UK Limited and EAN Services, LLC, intheir respective capacities, are hereinafter collectively referred to as"Enterprise") "Enterprise" means Enterprise Holdings, Inc,whose usual place of business is at 600 Corporate Park Drive, St. Louis, Missouri63105 and who can be contacted at https://enterprise.custhelp.com/app/ask.